100% Satisfaction Guarantee:
Anything purchased from The Zojirushi Bread Maker Store may be returned within 30 days of delivery for refund or exchange, following the guidelines under both "Returns" and "Refunds," below.
Items must be in condition as shipped. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete, or are damaged. Postage and insurance are the responsibility of the sender, but we will pay shipping if we made a mistake, such as shipping the wrong item.
Refunds are subject to 10% restocking fee.
Within 30 days, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply.
Standard shipping is by UPS Ground. Orders received by Noon Central Time ship same-day. Other shipping options are available. Shipping damage must be reported at the time of delivery or within 7 days.
Receipts are e-mailed; you should print a copy for your files.
We do not sell or otherwise disclose customer information to any outside party not involved with the fulfillment of your order.
Customer credit card information is never transmitted by insecure means.